Refund policy
Return & Refund Policy
At SEAMETAL, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1. General Return Conditions (Resellable Condition Required)
To be eligible for a standard return, your item must be in the exact same condition that you received it: unused, unworn, and in its original, undamaged packaging with all parts and accessories included.
Items that cannot be resold as brand new are not eligible for standard returns or refunds, including but not limited to:
- Adhesive products: Items where the 3M or double-sided tape backing has been peeled off or removed.
- Weatherstrips, seal strips, or edge guards: Products that have been cut, altered, trimmed, or modified.
- Seat cushions, pillows, or mats: Items showing signs of installation, use, wear, creases, dirt, or pet hair.
- Other products: Items with scratches, scuffs, missing hardware, damaged original packaging, or other signs of use.
These conditions apply to standard returns and do not limit any rights provided under applicable consumer protection laws for defective, damaged, or incorrect items.
2. Universal Fitment & Compatibility
Unless explicitly identified as a customized or vehicle-specific item in the product title or listing, our automotive and motorcycle accessories feature universal dimensions.
Due to the wide variety of vehicle makes, models, seat structures, and interior contours, minor fitting differences or installation challenges are generally considered personal compatibility issues rather than manufacturing defects.
If an item does not fit your vehicle, you are welcome to request a return under our standard return policy, provided the item meets the return eligibility requirements.
We recommend reviewing product dimensions, specifications, and compatibility information before placing an order.
3. Return Shipping Costs
For returns due to vehicle compatibility, personal preference, or ordering the wrong size or color, the customer is responsible for all return shipping costs.
SEAMETAL does not provide prepaid return shipping labels for compatibility or preference-related returns.
Original shipping fees are non-refundable, except where required by applicable law.
We strongly recommend using a trackable shipping service, as we cannot be responsible for return shipments that are lost or cannot be verified as delivered to our designated return facility.
4. Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged in transit, or you received the incorrect item, please contact our support team at service001@seametalco.com within 7 days of delivery.
Claims submitted after this period will be reviewed in accordance with applicable consumer protection laws.
To process your claim, clear supporting evidence is required. Depending on the nature of the issue, we may request:
- Shipping Box Photos: Photos of the outer shipping box with the shipping label clearly visible.
- Packaging Photos: Photos showing the condition of the product packaging.
- Product Evidence: Clear photos or a short video demonstrating the product defect, damage, or incorrect item.
If any requested evidence is unavailable, please explain the circumstances and provide any alternative supporting information.
Minor cosmetic creases or dents on the outer shipping box that do not affect the product itself do not qualify as product damage.
Claims that cannot be reasonably verified may be declined, subject to applicable law.
Once the claim and supporting evidence are verified, SEAMETAL will determine the appropriate resolution based on the circumstances, which may include reshipping a replacement item or issuing a refund, in accordance with applicable law.
For verified defective, damaged, or incorrect items, SEAMETAL will cover the necessary replacement or return shipping costs where applicable.
5. How to Initiate a Return
To start a return, please contact our customer support team at service001@seametalco.com with your order number and reason for return.
Once your return request is approved, we will provide you with the designated return facility address and any necessary return instructions.
Please do not send your item back without contacting us first. Unauthorized returns may not be accepted or processed.
Customers are responsible for ensuring that returned items are securely packaged and shipped to the designated return address provided by our support team.
6. Refunds
Once your returned package is received and inspected at our designated return facility, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Refund eligibility and amounts will be determined based on the condition of the returned item, the reason for return, and applicable consumer protection laws.
7. Contact Information
If you have any questions about our return and refund policy, please contact us:
SEAMETAL Customer Support
Email: service001@seametalco.com
Website: https://www.seametalco.com
We are committed to reviewing return and refund requests fairly and providing appropriate assistance in accordance with this policy and applicable laws.
