Below please find enlisted some of the most common reasons:
1.The order was split: Please check if your order has been split on the My Orders page of your account.
2.We made a mistake: on rare occasions, an item may not have been placed in the right package.
3.The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, please do not hesitate to contact us.
You will be covered by the 30 Days Guarantee.
You can take some photos or a short video showing the content of the package you received and send them to our Eamil email@example.com.
Please also include your order number and a photo of the shipping label.
We will do our best to assist you shortly after receiving your query.
Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used.
If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.It will take about 3 business days.
Please find out some reasons for this situation:
1.Your name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you, but have not received your response within a reasonable time. Therefore, your order may have be canceled by us.
2.One or more items included in your order are out of stock. If we do not receive your reply within 3 days after contacting you, we will refund you the purchase price.
Here are some steps and suggestions on how to resolve this issue:
1.Ask your neighbors, or friends if they have received the package on your behalf.
2.Check if the delivery address of the order is correct;.