Here we give you a detailed introduction to the FAQ of Support, Shopping, Shipping, and Order. If you require any further information or assistance, please do not hesitate to contact us at any time.

Below please find enlisted some of the most common reasons:

1.The order was split: Please check if your order has been split on the My Orders page of your account.

2.We made a mistake: on rare occasions, an item may not have been placed in the right package.

3.The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us.

You will be covered by the 30 Days Guarantee.

You can take some photos or a short video showing the content of the package you received and send them to our Eamil Please also include your order number and a photo of the shipping label.

We will do our best to assist you shortly after receiving your query.

Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used.

If you choose to send money via PayPal, the total refund amount will be less as you will need to pay all PayPal commission charges. PayPal charges commission according to your PayPal account rate.

It will take about 3 business days.

If one or more of your products have stopped working within 30 days warranty period, we will be glad to assist you. If you have any further questions, please do not hesitate to Email us at If the warranty period has already expired, we can send you some spare parts of these products.
If you require any further information or assistance on how to use one of our products, please do not hesitate to Whatsapp us at + 8618027321729 or Email us at any time. We will try our best to solve your problem as soon as possible.
No matter where you are in the USA, free shipping for USPS First Class Mail for all orders.
We offer free shipping to Canada, New Zealand, United Kingdom, Australia, Malaysia, Philippines, Indonesia, Singapore. Except for the above countries, delivery services are not provided in all other countries. Shipping is calculated at checkout. A note for international customers: Occasionally overseas shipments will take a longer time due to the delivery country’s customs. Each customs office is different and Tattly is not responsible for any fees or tariffs.
If you can not find a product you want on our website, it might be discontinued and we will probably not sell it anymore.
Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us once you realize that your address is not the one you wanted to choose. We will not be able to change it after your order has been dispatched.
All types of orders: If you require any assistance for placing an order on our website, please refer to "How to pay with PayPal". Wholesale or dropship orders: If you want to place a wholesale or a drop-ship order, please do not hesitate to Email us at

Please find out some reasons for this situation:

1.Your name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you, but have not received your response within a reasonable time. Therefore, your order may have be canceled by us.

2.One or more items included in your order are out of stock. If we do not receive your reply within 3 days after contacting you, we will refund you the purchase price.

Once your order has been shipped, you will receive an e-mail from us with the tracking number and a link where to track it from this website:
If an order contains an out-of-stock product or product package is overweight. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

Here are some steps and suggestions on how to resolve this issue:

1.Ask your neighbors, or friends if they have received the package on your behalf.

2.Check if the delivery address of the order is correct;.

Please allow the delivery information should be updated 3-7 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
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