Shipping & Delivery
No matter where you are in the US, free shipping for USPS First Class Mail for all orders.
I placed an order! When will I get it?
YAY! Orders ship from our warehouse in China within 2 business days from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following business day. During high volume, like a sale, the processing time may increase. For domestic orders, USPS delivers shipments that may take up to 7-14 business days.
I haven’t received my order yet. What’s going on?
If you are in the US and it’s been over 10 business days since you placed your order, or if you are in other countries and it’s been over 15 business days since you placed your order, please let us know by emailing us with your name and order number. Thanks for your patience!
A note for international customers: Occasionally overseas shipments will take longer due to the delivery country’s customs. Each customs office is different and SEAMETAL is not responsible for any fees or tariffs.
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OUR 30-DAY WARRANTY
Most products come with a FREE replacement warranty for 30 days from purchase.
- If your purchase does not match the description or the item is defective, please get in touch with us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
- If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payments.
- For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
In order to receive your refund please follow the steps below:
Send us an email -> Customer Service Confirmation -> Return Product -> Refund
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- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
- Request your Return Authorization Number by emailing email@example.com with a detailed reason for return and pictures or a video of the product that supports your reason. Our Customer Service team will respond to you within 24 hours. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. We currently do not provide a return label. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
- Upon receiving your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.